Privacy Policy

1. Who we are

RS BENIPAL LTD is the organisation responsible for deciding how personal information described in this policy is used.

2. Information we may collect

Depending on how you contact us and the nature of the transport enquiry, we may receive:

• Your name, company name and job title.
• Your telephone number, email address and communication preferences.
• Collection and delivery addresses or postcodes.
• Delivery references, dates, load descriptions, pallet quantities, dimensions, weights and access instructions.
• Messages, correspondence and records of enquiries.
• Technical information ordinarily recorded by website hosting systems, such as IP address, browser type, access time, requested page and security logs.

Please avoid submitting sensitive personal information unless it is genuinely necessary for the transport service.

3. How and why we use information

4. Who information may be shared with

Where necessary for the purposes described above, information may be shared with:

• Drivers, transport partners, subcontractors, collection sites, delivery sites and other parties involved in fulfilling a transport requirement.
• Website hosting, email, telephone, messaging, IT security and business administration providers.
• Professional advisers, insurers, accountants, banks and payment service providers where relevant.
• Government bodies, regulators, courts, law-enforcement agencies or other parties where disclosure is required or permitted by law.

The website quote and tracking forms may open external communication services such as WhatsApp or your email application. Information submitted through those services is also handled under the provider’s own privacy terms.

International transfers

Some communication, hosting or technology providers may process information outside the United Kingdom. Where this applies, we expect appropriate legal protections or safeguards to be used by the relevant provider.

5. How long information is kept

Information is kept only for as long as reasonably necessary for the reason it was collected. The retention period may depend on:

• Whether an enquiry becomes a transport booking or contract.
• The need to manage deliveries, queries, complaints, insurance or legal claims.
• Accounting, taxation, regulatory and other legal record-keeping requirements.
• The need to maintain website security and investigate misuse.

Information that is no longer required should be deleted, anonymised or securely archived where continued retention is legally necessary.

6. Cookies, analytics and website data

This website does not include advertising or analytics cookies by default. The current quote and tracking forms operate in the browser and direct users to telephone, email or WhatsApp contact options rather than storing enquiry information in a customer account or live tracking database.

Website hosting systems may still produce standard technical and security logs when pages are requested. If analytics, advertising tools, embedded services or non-essential cookies are added later, this policy and any required cookie controls should be reviewed and updated before those tools are used.

7. Information security

Reasonable administrative and technical measures are used to protect information against unauthorised access, loss, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

8. Your data protection rights

Depending on the circumstances and applicable law, you may have the following rights:

To exercise a right, contact info@rsbenipal.com. We may need to request information to confirm your identity before acting on a request.

9. Complaints

Please contact RS BENIPAL LTD first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Current ICO contact and complaint information is available through the official ICO website.

10. Changes to this policy

This policy may be updated when the website, business practices, service providers or legal requirements change. The date shown at the top of the policy indicates the latest published version.

11. Contact us